By visiting or shopping at this web site, you accept the following terms
and conditions. Please read them carefully.
Your credit card company requires us to ship to the address they have on file for you (your billing address), so any order over $100 must be shipped to the billing address. There are exceptions to this please call 1-888-399-4870 for details or just place your order as you would like it and we will call you with the details. Thank you!
If for any reason you are not satisfied with your new
cane you may return it within ten days after you receive it, please follow
these instructions below.
To return and item click Customer Service at the top of any page and fill out
a Return Request form, you will then be notified of your RMA number by email.
You must have your order number for a return.
If you have questions about your
return feel free to call us at 360-693-1383, all returns must use Return Request
form, no exceptions.
1. If the cane has not been altered (cut to size) or damaged you will receive
a refund of your purchase price minus shipping. If your purchase qualifies for
free shipping on returning your order cost of shipping will be subtracted from your refund
for shipping cost. Excludes Custom Work, see #7.
2. If the cane has been altered by us you will receive a 80% refund of your cane
purchase price minus shipping. If your purchase qualifies for free shipping on
returning your order $9.75 will be subtracted from your refund for shipping cost.
Cane cut shorter then 34" are not returnable. Excludes Custom Work, see
3. In either case (#1 or #2) you will have to pay to ship the cane to us.
4. All returns require an RMA number, please call 360-693-1383 for this number
and shipping instruction. Returning merchandise with out an RMA number on the
outside of the shipping container will be refused.
5. Make sure the cane you are returning is in the same condition you received
it, make sure there no damage such-as scratches, dings and so on. Package the
product well before shipping, we are not going to give any refunds for damage
caused by poor packing, if the box rattles it’s not packaged well. We also
recommend insuring your return item against shipping damage.
Be sure to inspect the product you are retuning to us, returning a damage cane
is only going to cost you more money in shipping it to us and then return shipping
to you if you decide you want the damaged product back.
We process returns on the last day of each month.
6. Cane sizes, most walking canes sizes listed on this site are correct. When
ordering a standard size walking cane the length can vary in size from what we
state on the website. We try and keep our website up to date as much as possible
but in the event the cane is not with in 1" plus or minus you can return
your cane for an exchange.
7. Wood varies from piece to piece in the same species, based on color and wood
grain, some of the woods we use are becoming very rare and difficult to find.
Close match wood substitution will be used at our discretion. We try to maintain
current pictures on our web site of our products, but some based on wood grain,
color, or style variations may be declined.
8. Custom work requires 50% deposit, balance on completion. Custom work includes
all items made to customers specifications, such-as custom handles, extra long
shafts, precious metal work and special machining. There are no refunds for custom
work. We will try are best to give the customer what they want and make small
adjustment / modification after the job is complete if we feel the request is
reasonable. In this case the customer is responsible for all shipping charges
associated with altering custom work.
9. We try our best to inform the customer in the product description when a
picture on our website does not effectively show the product correctly. Sometimes
products change with out us being informed from our supplier and we may not notice
this change, we will not be held responsible for slight color variations. In
the event it is a big variation you may return the product for a full refund.
10. We do understand that buying products on-line can be very difficult at times
so if your not sure about a product being suitiable to your needs feel free to
call us for further clarification.
11. WalkingCaneCo.com will gladly size your cane to the length you desire free
of charge. If we fail to size your cane WalkingCaneCo.com is not responsible
for any shipping charges if you choose to send the cane back for sizing or refund.
Any cane cut to shorter then 34" is not returnable.
Thank you or considering purchasing walking canes and accessories from us.
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