If for any reason you are not satisfied with your new cane you may return it within ten days after you receive it, please follow these instructions below.
To return an item click Customer Service at the top of any page and fill out a Return Request form, you will then be notified of your RMA number by email. You must have your order number for a return. If you have questions about your return feel free to call us at 360-693-1383, all returns must use Return Request form, no exceptions.
1. If the cane has not been altered (cut to size) or damaged you will receive a refund of your purchase price minus shipping. If your purchase qualifies for free shipping on returning your order Cost of shipping will be subtracted from your refund for shipping cost. Excludes Custom Work, see #7.
2. If the cane has been altered by us you will receive a 80% refund of your cane purchase price minus shipping. If your purchase qualifies for free shipping on returning your order $9.75 will be subtracted from your refund for shipping cost. Cane cut shorter then 34" are not returnable. Excludes Custom Work, see #7.
3. In either case (#1 or #2) you will have to pay to ship the cane to us.
4. All returns require an RMA number, please call 360-693-1383 for this number and shipping instruction. Returning merchandise without an RMA number on the outside of the shipping container will be refused.
5. Make sure the cane you are returning is in the same condition you received it, make sure there no damage such-as scratches, dings and so on. Package the product well before shipping, we are not going to give any refunds for damage caused by poor packing, if the box rattles it’s not packaged well. We also recommend insuring your return item against shipping damage.
Be sure to inspect the product you are returning to us, returning a damage cane is only going to cost you more money in shipping it to us and then return shipping to you if you decide you want the damaged product back.
We process returns on the last day of each month.
6. Cane sizes, most walking canes sizes listed on this site are correct. When ordering a standard size walking cane the length can vary in size from what we state on the website. We try and keep our website up to date as much as possible but in the event the cane is not within 1" plus or minus you can return your cane for an exchange.
7. Wood varies from piece to piece in the same species, based on color and wood grain, some of the woods we use are becoming very rare and difficult to find. Close match wood substitution will be used at our discretion. We try to maintain current pictures on our web site of our products, but some based on wood grain, color, or style variations may be declined.
8. Custom work requires 50% deposit, balance on completion. Custom work includes all items made to customers specifications, such-as custom handles, extra long shafts, precious metal work and special machining. There are no refunds for custom work. We will try are best to give the customer what they want and make small Adjustment / modification after the job is complete if we feel the request is reasonable. In this case the customer is responsible for all shipping charges associated with altering custom work.
9. We try our best to inform the customer in the product description when a picture on our website does not effectively show the product correctly. Sometimes products change without us being informed from our supplier and we may not notice this change, we will not be held responsible for slight color variations. In the event it is a big variation you may return the product for a full refund.
10. We do understand that buying products on-line can be very difficult at times so if you’re not sure about a product being suitable to your needs feel free to call us for further clarification.
11. WalkingCaneCo.com will gladly size your cane to the length you desire free of charge. If we fail to size your cane WalkingCaneCo.com is not responsible for any shipping charges if you choose to send the cane back for sizing or refund. Any cane cut to shorter then 34" is not returnable.
Thank you or considering purchasing walking canes and accessories from us.